Support

Shipping & Returns

VITAGUM is in pre-launch. The details below describe how orders will be handled when shipping opens; final carriers, rates and timings are confirmed at checkout.

Last updated 14 September 2026

Where we ship

We ship across the United States and Canada. Duties and taxes, where they apply, are calculated at checkout.

Processing and delivery

Orders are processed on business days. Once your order ships you receive a confirmation email with tracking. Delivery estimates and rates are shown at checkout before payment.

Returns

VITAGUM is a consumable food product, so all sales are final and we do not accept returns or exchanges. Please check your order carefully before completing checkout.

Damaged or incorrect orders

The only exception is an order that arrives damaged or incorrect. Email info@vitagum.com with your order number and a photo within 7 days of delivery and we will replace it or refund you.

Subscriptions

Subscribe & Save orders can be paused, rescheduled or cancelled at any time, as long as we receive notice at least 3 days before your next scheduled billing date. Changes made inside that window apply to the following shipment, because the current order is already in processing.

You can manage a subscription from the link in your order confirmation email or by emailing info@vitagum.com.